MassMutual Ascend reviews

See what some of our customers are saying.

At MassMutual Ascend, we are committed to going above and beyond so when it comes to your financial future, the impossible feels possible. Based in Cincinnati, Ohio, our customer service representatives strive to provide friendly, knowledgeable and timely service to each of our 500,000+ contract owners.

Here's what some of our customers are saying about their experience with MassMutual Ascend. We'd love to hear about your experience too!


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"I called for help to fill out the requested form and the rep who helped me was excellent. It's a seven-page form & I didn't want to make any mistakes of withdrawal. The rep was patient, knowledgeable and super pleasant."
Eugenia S.



"The team at MassMutual Ascend helped me through the whole process. Every rep I spoke with was very nice!"


"Customer service was outstanding. You made dealing with paperwork at such a sad time so much easier."
-Tambra S.


"Your forms are clear and I really appreciate that."
-Sandra L. 



"I'm especially impressed with the quick help I received with my request to withdraw funds during these hard COVID times."



"My lack of confidence is not with MassMutual Ascend, but with the whole process of doing the required RMD for a 403b. For a senior, I find the process of securing the correct forms, forwarding them to a third-party administration and then on to you very cumbersome and wish it were an automatic process." 
-Roberta M.

We know plan administrator requirements can be frustrating. We're always available to help our customers work through any questions!


"Representative listened well, was very knowledgeable and answered all of my questions in a professional manner. I was highly satisfied!"
-Shirley K.


"I have had good service with your company for 40 years."



"Each customer service representative that I have spoken to this week has been extremely professional and courteous. I appreciate them taking the time to listen and figuring out how to assist me. Kudos to you for hiring the best-of-the-best
Deidre T.