At MassMutual Ascend, everything we do is rooted in a culture of service. By putting service above all else, we make the impossible feel possible and pave the way for brighter financial futures.
Need assistance? Our team is here to help.
Customer Service: 800-854-3649
Monday – Friday 8 a.m.- 5 p.m. ET
You can also send us a message.
P.O. Box 5420
Cincinnati, OH 45201-5420
191 Rosa Parks Street
Cincinnati, OH 45202
800-854-3649 / 513-361-9000
1099s are now available
If you took a taxable distribution in 2022 or are subject to mandatory reporting, then a 1099-R is available now. Log into your account to access tax documents.
Submit a claim
If you recently lost a loved one, please accept our deepest sympathies. We are here to help you with the claims process every step of the way.File a claim
A career at MassMutual Ascend means you’ll contribute to our mission of taking financial futures above and beyond – and you’ll be inspired to reach your own goals, too.Explore open positions