Contact us

At MassMutual Ascend, everything we do is rooted in a culture of service. By putting service above all else, we make the impossible feel possible and pave the way for brighter financial futures.

Looking for a form?

Log in here or contact your financial professional for assistance

Log in

Need assistance? Our team is here to help.

Customer Service: 800-854-3649
Monday – Friday 8 a.m.- 5 p.m. ET





You can also send us a message.





MassMutual Ascend
P.O. Box 5420
Cincinnati, OH 45201-5420

Corporate Headquarters
MassMutual Ascend
191 Rosa Parks Street
Cincinnati, OH 45202
800-854-3649 / 513-361-9000

Submit a claim

If you recently lost a loved one, please accept our deepest sympathies. We are here to help you with the claims process every step of the way.

File a claim

Discover careers

A career at MassMutual Ascend means you’ll contribute to our mission of taking financial futures above and beyond – and you’ll be inspired to reach your own goals, too.

Explore open positions