We are currently experiencing high call volumes. Please note you can reach us during our extended hours, Monday-Thursday from 8am-7pm ET and Friday from 8am-5pm ET.
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At MassMutual Ascend, everything we do is rooted in a culture of service. By putting service above all else, we make the impossible feel possible and pave the way for brighter financial futures.
MassMutual Ascend will be closed on Monday, February 16 in observance of Presidents Day.
1099s are now available
If you took a taxable distribution in 2025 or are subject to mandatory reporting, then a 1099-R is available now.
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Customer Service: 800-854-3649
Monday – Thursday 8 a.m. - 7 p.m. ET
Friday 8 a.m. - 5 p.m.
Company Headquarters
MassMutual Ascend
191 Rosa Parks Street
Cincinnati, OH 45202
800-854-3649
Mailing Address
MassMutual Ascend
P.O. Box 5420
Cincinnati, OH 45201-5420
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