Information Regarding PBI Incident Involving MassMutual Ascend Customer Data

Last updated: February 1, 2024

At MassMutual Ascend, we value our customers and relationships.  Cybersecurity and the protection of customer data are very important to us.


MassMutual Ascend was notified by one of its third-party vendors, Pension Benefit Information, LLC (known as PBI), that MassMutual Ascend’s customer data in PBI’s possession was subject to unauthorized access in connection with a broader security incident involving the MOVEit file transfer application. Specifically, the PBI incident affected personal information about customers of MassMutual Ascend and its subsidiaries, Annuity Investors Life and Manhattan National Life.


MassMutual Ascend’s own environment was not affected, and there has been no material interruption to business operations.


In light of this incident, and given the evolving cyber threat landscape, we urge all MassMutual Ascend customers to be vigilant and review your accounts for any suspicious activity.


Below are frequently asked questions related to this event that may be useful to you.